We are dedicated to providing you with high-quality products and an enjoyable shopping experience. Please review our shipping policy to understand how we handle the delivery of your orders.

Order Processing Time:

Orders are typically processed within 8 business hours after payment confirmation.
During peak seasons or promotional events, processing times may vary.

Shipping Methods:

In the cities where we run our own logistics, the order can be delivered as early as the Next day, for all other cities we work with other logistic providers and normally Standard shipping will take 5-7 business days depending on the city and logistic partner chosen..
Shipping times may vary based on the destination and are subject to carrier delays.

Shipping Costs:

Shipping costs are calculated at checkout based on the shipping method, destination, and the weight of the items in your order.
Free shipping promotions may be available during specific periods or for qualifying orders.

Incomplete or Incorrect Addresses:

It is the customer’s responsibility to provide accurate and complete shipping information.
Our company not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Please double-check your shipping information before completing your purchase.

Spoiled or Wrong Products:

If you receive a product that is spoiled or different from what you ordered, please contact our customer support team the same day when you receive the item.
We may request photos or additional information to assess the issue and provide a suitable resolution, which may include a replacement or refund.

Delivery Issues:

In the rare event of a lost or delayed package, please contact our customer support team. We will work with the carrier to resolve the issue promptly.

Delivery Confirmation:

Once the carrier confirms delivery, Our company is not responsible for lost or stolen packages. Please ensure that someone is available to receive the package or consider using a secure delivery location.

Holiday Shipping:

During the holiday season, please allow for additional processing and shipping time due to increased order volumes and carrier delays.
By placing an order with our company, you agree to our shipping policy. We appreciate your understanding and cooperation. If you have any questions or concerns, please contact our customer support team

REFUND AND REPLACEMENT POLICIES

Refund: Milk Unfit for Consumption:
Our milk has no preservatives or additives. Maintaining optimum temperature, hence, is key to keeping the milk fresh and fit to be consumed. However, if the cold chain inadvertently breaks a tour end, causing the milk to sour on the day of delivery, you can request a refund for the said lot. A refund is initiated once we collect the soured milk pouches from you.

ERRONEOUS DELIVERY

A delivery will be considered erroneous if you intimated us in advance. If you receive a delivery despite this, you are eligible for a refund.
Refusing delivery without prior information does not qualify for a refund.

The following are the only admissible ways of prior intimation: Update the necessary information in your account on the APP.

Please note, that informing the delivery boy is not admissible as formal intimation of an order. The customer care department is the only authorized channel for this.